Privacy Policy

1. Information We Collect

Information you provide directly:

• Full name, phone number, email address (when placing an order or contacting us)
• Delivery address and district
• Payment information (processed securely; we do not store card details)
• Order notes and special instructions

Information collected automatically:

• IP address and browser type
• Pages visited, time spent, and click behaviour
• Device information (operating system, screen resolution)
• Referral source (how you found our website)
• Cookies and tracking pixels (see Section 5)

2. How We Use Your Information

• Order fulfilment — To process, confirm, and deliver your orders across Bangladesh.
• Customer support — To respond to your enquiries, complaints, and warranty claims.
• Order updates — To send SMS/call confirmations and delivery notifications.
• Marketing communications — With your consent, to inform you about new products, deals, and promotions.
• Website improvement — To analyse usage patterns and improve our website performance.
• Legal compliance — To comply with applicable Bangladeshi law and regulations.

3. Sharing Your Information

We do not sell your personal data. We share information only with:

• Courier partners (Pathao, Steadfast, Redx, Sundarban, etc.) — to deliver your orders.
• Payment processors (SSLCommerz, bKash, Nagad) — to process your payments securely.
• Analytics providers (Google Analytics, Meta/Facebook) — to understand website usage. These providers have their own privacy policies.
• Legal authorities — when required by Bangladeshi law or court order.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order data is typically retained for 3 years for accounting and legal purposes. You may request deletion of your personal data by contacting us at support@gadgetsku.com.

5. Cookies & Tracking

We use the following tracking technologies:

• Google Analytics 4 (GA4) — Analyses website traffic and user behaviour.
• Google Tag Manager (GTM) — Manages tracking scripts efficiently.
• Meta Pixel (Facebook Pixel) — Measures advertising effectiveness and enables retargeting on Facebook/Instagram.
• Essential cookies — Required for core website functions like cart management.

You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Object to certain types of data processing

To exercise these rights, contact us at support@gadgetsku.com.

7. Security

We implement industry-standard security measures to protect your data, including SSL encryption, secure payment gateways, and restricted access to customer data. However, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your account credentials.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

9. Children's Privacy

GadgetSKU.com is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last updated" date. Continued use of GadgetSKU.com after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests:

• Email: support@gadgetsku.com
• Phone / WhatsApp: 01700-000000
• Website: GadgetSKU.com
• Country: Bangladesh